TERMS AND CONDITIONS

 

Trial Class/SWEAT PASS ($30 Value)

Applicable to first-time visitors and local residents only. Certain restrictions apply. Subject to availability.

SPENGA Test Drive

Purchase any membership option and you will receive a month of unlimited workouts for $139 (Regular price $199). Requires the purchase of a month-to-month contract. Subject to availability.

Booking Sessions

You may book sessions up to two weeks in advance. Make sure you check-in at the desk before every session to verify attendance.

Class Cancellations and Wait List

Class Cancellation Policy: Sessions must be canceled at least 12-hours in advance. Late cancels and no shows will be charged $10. This policy includes switching sessions within 12 hours.

Wait List: If a spot opens in a booked session, at least 12 hours before the session, the first person on the wait list will be added to the session, receive a text and/or email notification, and will remain enrolled unless they cancel (reply N to the text alert, or cancel through the app). Passed opportunities will be opened to the next client on the list. Within 12 hours of a scheduled session, open spots may be taken by anyone, regardless of the wait list.

 

Membership Cancellations & Suspensions

Membership Commitments: All memberships are committed to an initial term of 30, 90, or 180 days. Following the initial term, the membership will continue on a month-to-month basis until written cancellation is submitted and accepted by the studio.

Membership Cancellation Policy: To cancel your membership you must provide the studio 30-days written notice by submitting a membership cancellation form in person at the studio. You can request a membership cancellation form by visiting or emailing the studio. If canceling during the initial term, a pro-rated amount will be due, to buy out of the remaining membership term. Memberships canceled with less than 30-days notice cannot be canceled until after your next billing cycle. 

Regular Membership Suspensions: Members are allowed one suspension within a 12-month period. Memberships can only be suspended in full-month increments and cannot exceed 2-months. There is a $15 per month suspension fee.

Medical Membership Suspensions: Members are allowed one medical suspension per year. Memberships can only be suspended in full-month increments and cannot exceed 6-months. There is a $0 per month suspension fee. A doctor’s note is required.

 

SPENGA Guarantee

The SPENGA guarantee is a special promotion and does not apply to all memberships. Check with the studio to find out if your membership includes our guarantee. If you choose to cancel your membership, you must cancel in person at the studio within the first 30-days of membership activation. Members must attend a minimum number of sessions to be eligible for the guarantee: 1) Unlimited members must complete 12 or more sessions during the first 30-days of their membership; 2) 8x/Month members must complete 8 more sessions during their first 30-days of membership; and 3) 4x/Month members must complete 4 or more sessions during their first 30-days of membership. Members are not eligible for a refund if they’ve previously purchased a Spenga membership. Cancelation and refund requests must be made in person at the studio within 5 business of the end of the 30-day period. Refunds will be issued within 30-days of cancellation.

 

Workouts

Late Arrivals: Please arrive early for your session. If you are not in the studio by the time the session starts you may lose your spot. If you call ahead that you are running late, we will hold your spot for up to 5 minutes. After 5 minutes, it will be given away if there are standbys waiting.

Phones: No talking on cell phones or texting during sessions. Please keep your phone in a locker. Be respectful of your fellow classmates.

Personal Items: SPENGA is not responsible for lost or stolen items.

 

Privacy

Member account information is held confidential. We do not sell our member information. Member information such as name, email address, mailing address, phone number, billing information is collected for the sole purpose of providing services to our members and notifying them of our products, services, events and training programs.

 

Use of Image/Video: You agree to give permission to Spenga Montrose to use any photograph and videos for promotional purposes.

 

Spenga Montrose 243 Westheimer Rd., Suite 100 Houston, TX 77006 713.588.2315

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